✔ Factory-direct price
✔ Small OEM orders accepted
✔ Quick design turnaround time
✔ Shorter sample lead time
✔ Tested by authorized third parties
✔ 12-hour after-sales response time
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Frequently Asked Questions
Q1. Is there technical support available after purchase?
Yes, we provide 24-hour online technical service free of charge to assist with any operational or maintenance queries.
Q2. Do the vehicles come with CE documentation for customs?
Yes, all our carts are CE certified. After shipment, we provide the packing list, commercial invoice, and sales contract for smooth customs clearance.
Q3. Can I arrange a factory visit?
Absolutely. Please share your contact details and preferred timing, and we will make detailed arrangements for your visit.
Q4. How are warranty claims and parts replacement handled?
During the warranty period, we will send replacement parts for free. This excludes consumable parts and damage caused by misuse.
Q5. What is the estimated delivery time?
Standard models can typically be delivered within 3 to 10 working days after order confirmation.
Q6. Can the battery type be customized?
Yes, we offer both standard Lead-Acid batteries and high-performance Lithium battery options depending on your range requirements.