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Frequently Asked Questions
QHow does the online ordering and shipping process work?
With over 20 years of export experience worldwide, we provide professional support throughout the entire process: Order placement → Production → Shipment → Delivery. We ensure every step is clear for a smooth shopping experience.
QWhat kind of after-sales service and warranty do you offer?
Our products come with a one-year warranty. We have a professional technical and after-services team that responds to feedback immediately to identify issues and offer technical support or free spare parts.
QHow can I begin my purchase?
Simply send an inquiry or message through the platform. We will then provide a final offer and invoice for your review to complete the transaction.
QWhat are the standard payment terms?
We typically support a 30% advance deposit, with the remaining balance due before shipment.
QWhich payment methods are accepted?
We accept a wide range of payment methods including Wire Transfer (TT), online transfers, Credit Cards, VISA, PayPal, Apple Pay, and L/C at sight.