Q1. Do you accept to customize the vehicles as per our special request?
A1. Yes, we customize vehicles as per customer's special request with reasonable cost and lead time, as long as the customization is not related to the chassis modification.
Q2. What is your warranty term?
A2. We provide 1 year warranty. For any failed part under warranty, if it can be repaired at your side and the cost is lower than the value of the part, we cover the repair cost; otherwise, we send replacements.
Q3. Do you accept OEM order?
A3. Yes, as long as the order quantity is reasonable (yearly 300-500 units), we will accept.
Q4. What are your terms to be your agent/dealer?
A4. You should be in the electric vehicle business, have the capability to provide after-service, and have the capability to sell a reasonable volume of vehicles.
Q5. Do you provide technical support?
A5. Yes, we provide technical support by email and phone. If necessary, we can also send our engineer to your place.
Q6. Do you provide after service spare parts?
A6. Yes, we provide all spare parts, even 5 years after production stops. We also supply parts manuals for easy selection.