Q1. Is there technical help after receiving the carts?
Yes, we provide 24-hour online service for free to assist with any technical needs.
Q2. Do you provide documents for customs clearance?
Yes, we provide CE certification, Packing Lists, Commercial Invoices, and Sales Contracts for smooth customs clearance.
Q3. Can I visit your factory?
Absolutely. Contact us with your availability and we will arrange a detailed visit for you.
Q4. How do you handle part replacements under warranty?
Within the warranty period, we ship new replacement parts for free (excluding consumables or man-made damage).
Q5. What is the delivery timeframe?
Standard models can typically be delivered within 3 to 10 working days.
Q6. Can the electric vehicles be customized?
Yes, we support extensive customization for colors, seat configurations, solar panels, and specialized body types.